Contact – we are here for you

Do you have any questions or suggestions?

Would you like to order any of our products?

Would you like to order a sample of PLATINUM complete food?

Would you like to set up, alter or cancel your Premium Service?

Our team is happy to help

by phone: free of charge from Germany, Austria and the Netherlands on our service number 0800 364 36 63 (0800 DOGFOOD), Monday to Friday 8 a.m. – 8 p.m., from all other countries +49 (0) 67 21 30 59 3-0, Monday to Friday 8 a.m. – 8 p.m.

by Fax: +49 (0) 67 21 30 59 3-29

by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our vet

Our vetYou can contact our PLATINUM vet Dr. Carmen Dahms by mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or call our service number and ask for her.

You are a breeder?

e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Live-Chat

By clicking the live-chat button chat-button at the right bottum you can get advice directly from our customer support.

Sales from our factory

You can buy and take away PLATINUM complete food and care products directly from our location.

You have the possibility to pay cash or with your german EC-Card. Alternatively, as a registered customer you can select payment by direct debit.

Our address

PLATINUM GmbH & Co. KG
Am Ockenheimer Graben 23
55411 Bingen
Germany

Opening times for factory sales:

Monday to Friday 8 a.m. – 6 p.m.

 

 

 

 

 

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