Everything you need to know about ordering

Everything you need to know about ordering

You can order our products directly:

  • by telephone on our free service number (from Germany, Austria and the Netherlands) for advice and orders: 0800-364 36 63 (0800-DOGFOOD) or from abroad: +49 (0) 67 21 30 59 3-0
  • by internet using our button „Shop“
  • by fax, on +49 (0) 67 21 30 59 3-29
  • by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

We deliver as follows:

  • If your order reaches us before 1.00 p.m., it will normally be sent on the same day (select “direct debit” or one of the PayPla Plus options as method of payment). The goods are usually dispatched within 1 to 3 business days for orders from Germany. For orders from Belgium, Austria and the Netherlands, please expect a delivery time of approximately 2 to 4 business days.
  • Pre-paid orders are sent as soon as payment is received.
  • We deliver free to your door1 – you save on delivery charges.

1 This applies to Germany, Belgium, the Netherlands and Austria. From an order of 2 cans of snacks or 6 individual packages PLATINUM MENU.


Your ways to pay

  • Payment can be made by prepayment, direct debit or PayPa Plus (PayPal, direct debit, credit card, invoice).
  • With direct debits (collected by PLATINUM GmbH & Co. KG), the payment amount is debited from your account 7 days after the goods are sent.
  • Payment by direct debit is a prerequisite for our Premium-Service.

Any other questions?

We will be happy to advise you on our free service number 0800 364 36 63.

You can consult our General Terms & Conditions here.


See the current prices for all PLATINUM products.

Read more about our prices

Money-back guarantee

Money-back guarantee
We offer you a 100 % money-back guarantee in the first 100 days after your purchase – you take no risks.

Read more about the money-back guarantee

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