Frequently Asked Questions

Our Click-Bits prepared with FSG are also ideal for training puppies and young dogs. The feeding recommendations should of course be followed.

After your return has arrived at our warehouse, we will check the contents. We will then forward the returned items, and arrange for a credit note to be issued via your payment method. If you have any questions, please contact our customer service team at info@platinum.com or call our free service number: 0800 3 64 36 63.

Yes, the innovative Tetra Recart® cartons are BPA-free and therefore offer a safe alternative to canned dog food. BPA (bisphenol A) is a chemical that is frequently found in plastics and can coatings. It was also recently detected in canned food by Stiftung Warentest. BPA is suspected of causing hormonal disorders and other health problems.

Your order will be dispatched via DHL or DPD. You can find detailed information on shipping here.

In principle, it is possible to feed your dog a combination of the different Fit-Bits varieties. However, due to the corresponding feeding recommendation and the recommended minimum quantity, a maximum of 2 varieties should be given at the same time to dogs up to 30 kg.

Yes, you can mix all PLATINUM foods in one bowl and serve them as one meal.

We recommend our functional snacks from an age of approx. 1 year. If you would like to feed our Fit-Bits to your young dog before this, we recommend consulting your vet.

You can obtain more information on the optimum feeding quantity via our digital feed advisor, which calculates your dog's individual requirements quickly and conveniently.

Yes, because conventional dog food is digested differently as dog food prepared with FSG. The digestive tract has to adjust to the new food and the higher digestibility. We therefore always recommend an immediate change of dog food without a transition phase, as mixing PLATINUM food with another food is not advisable due to the different digestibility. If your dog has a very sensitive stomach, you are welcome to seek advice from our veterinary department.

If there is no improvement in your dog's faeces after an initial familiarisation phase, or if your dog is suffering from acute problems, please do not hesitate to contact our veterinary department.

If you switch from wet food to PLATINUM dry food, it is normal for your dog to require more liquid. Although PLATINUM dry food still has a high residual moisture content, it obviously does not contain as much moisture as wet food. It is therefore important that you always provide your four-legged friend with sufficient water.

In general, your dog's drinking behaviour may change temporarily during the transition. If you notice any abnormalities in terms of fluid intake, and you require advice, please contact our veterinary department.