Right of Withdrawal

Below you will find information on the requirements and consequences of your statutory right to cancel your order.

Information on Right of Withdrawal

Consumers have the following Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (PLATINUM GmbH & Co. KG, Am Ockenheimer Graben 23, 55411 Bingen, phone 0800 364 36 63, info@platinum.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Information on Right of Withdrawal


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
To PLATINUM GmbH & Co. KG, Am Ockenheimer Graben 23, 55411 Bingen, info@platinum.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),




(*) Delete as appropriate.

End of model withdrawal form

Please use our free pick-up service for returning the item. Simply contact our employees via the contact details provided and arrange a time for the item to be picked up by our logistics partner, DHL.

Please help us to avoid unnecessary excess postage costs and ensure that you place sufficient postage on the package. We reserve the right to deduct any accumulating extra postage from the refund amount.

Cost Bearing Agreement in the Event of Withdrawal and Return Guarantee

(1) We reserve the right to impose upon you the responsibility to pay the costs of the return shipment, in accordance with the proper execution of the statutory right of withdrawal set forth in the information above, as follows: you shall be obligated to bear the regular costs of the return shipment if the goods have been delivered to you as ordered.

(2) As part of the Money-back-Guarantee, return shipment is free of charge until the expiry of 100 calendar days from the date of invoice, insofar as the return is carried out by our logistics partner DHL as described in the guarantee. This return option exists in addition to the statutory right of withdrawal, which is not limited thereby. Simply contact our customer service via the contact details provided and arrange a pick-up time.