Frequently Asked Questions

Cats love MeatCrisp and stick with it. If your cat is not one of them and, against expectations, does not like the food, you can take advantage of our 100-day money-back guarantee. 

No, SkinCare does not contain any alcohol: thanks to the preservative effect of olive oil and natural beeswax, we can completely dispense with preservatives.

For our PLATINUM SkinCare, we deliberately use only natural, traditionally proven ingredients that are gently processed to create our balm. This means that it is very well tolerated by four-legged friends.

All products are non-irritating and well tolerated on the mucous membrane due to the endogenous substance. Therefore, there is no need to worry if your pet accidentally licks the products or comes into contact with other areas.

Hypochlorous acid is a substance naturally produced by mammals, including humans, that plays an important role in immune defence. This acid is produced by white blood cells and is highly effective in combating pathogens such as viruses and bacteria, by destroying the cell walls of the germs, rendering them harmless. Hypochlorous acid does not harm animals or humans, as they are immune to the effects of this endogenous substance. Hypochlorous acid is used in our Clean+Care products to support effective cleaning.

The difference lies in the concentration. If your pet has acute tartar, we recommend OralClean+Care Forte. If you would like to use OralClean+Care for dental care or your pet has light tartar, we recommend OralClean+Care Classic.

SkinClean+Care is a (spray) gel that is used to cleanse and care for the skin. SkinCare is then used as a healing balm to support the healing process.

EarClean+Care can be kept unopened and opened for 18 months after production. All information on the minimum shelf life can also be found on the products.

EyeClean+Care can be kept unopened and opened for 18 months after production. All information on the minimum shelf life can also be found on the products.

OralClean+Care has a shelf life of 30 - 36 months unopened after production and 12 months after opening.

SkinCare can be kept unopened and opened for 6 months after production.