Complaint & Returns

We do our very best every day to ensure your order arrives quickly, safely and in perfect condition. However, if something isn’t quite right, our customer service team is here to help and will support you every step of the way.

Simply fill in the complaints form below for each product you wish to complain about. This way, we’ll receive all the important information straight away and can process your enquiry quickly and efficiently. We’ll get back to you as soon as possible to find a suitable solution together.

Not sure where to find all the necessary information (such as the batch number or best-before date) or how to proceed? In our guide, we show you step by step exactly where to find this information on the packaging and how to submit your complaint correctly.

Note: Please do not dispose of the affected items until the complaint has been resolved, and make sure to keep any photos you have taken.

¹ This selection simply indicates your preferred method of refund or replacement. Once we have assessed your complaint, we will decide, at our discretion, on the nature and extent of the refund or replacement. You are not entitled to the specific method of refund or replacement you have chosen.