Frequently Asked Questions

If your cat does not like having the gel applied by spreading it on the left and right row of teeth, it is possible to administer the gel using a syringe. In this case, a narrow 1 ml syringe is extremely useful. The amount required for the entire mouth can be drawn into the syringe (for cats up to 5 kg body weight, the amount of gel is 1.2 cm per application, which converts to approx. 0.3-0.4 ml per application). This amount can then be injected into the side of the mouth all at once. Your cat will then distribute the gel throughout its mouth of its own accord, by moving its tongue. To remove the gel with the syringe, simply unscrew the entire dosing cap and draw the desired amount directly into the syringe. For hygiene reasons, we recommend rinsing the syringe thoroughly after use or using a fresh syringe regularly.

Good medical training is also an important prerequisite for the use of OralClean+Care in cats, which is particularly important for applications in sensitive areas. This not only makes it easier for you to examine your cat at home or administer medication when necessary, but also makes visits to the vet less problematic. If your cat responds positively to the application, subsequent treatment in the mouth area will be easier. If you need support or guidance for medical training, please contact a trainer or your vet. The best time to start medical training is during the kitten phase, as this increases the chance of acceptance later on.

For a more palatable flavour, you are welcome to try our OralClean+Care Wild Salmon.

What is the difference between OralClean+Care Classic and OralClean+Care Wild Salmon?

OralClean+Care Wild Salmon also contains some salmon oil, which can increase acceptance.

The only difference between our OralClean+Care gel or spray is the application. While the gel is applied directly to the teeth with a finger, the spray is administered directly into the mouth with a targeted spray. When applying the gel, it is necessary to touch the animal's mouth, whereas the spray makes a noise when it is sprayed. You should choose the best application option depending on the character of your dog or cat.

It is best to store the bottle upside down and, if necessary, to warm the gel within the bottle with your hands just before use.

Put the gel in the fridge, which changes the consistency and makes it less runny. If you then also keep the gel upside down, it is easier to empty the bottle completely.

No, since OralClean+Care only contains purely natural ingredients, it is completely harmless to the system of your dog or cat and can be used without any concerns.

You will be informed about the exact number of parcels in the email text of your invoice. As a general rule, we send shipments up to a net weight of approx. 28 kg in one parcel. Heavier orders are divided into several parcels. For example, if you order 30 kg of dry food, you will receive two parcels of 15 kg each. Due to different parcel delivery times, it can happen in individual cases that the parcels are delivered on different days.

In exceptional cases, goods may be incorrectly prepared or forgotten when packing your order. If you have received an incorrect item or an item is missing from your order, please contact us by telephone via our free service number so that we can discuss how to proceed.

Please have your customer number or order number ready for us. This will enable us to help you more quickly.

If you change your mind, please contact our free telephone advice service on 0800 3643663 to cancel your order.

In exceptional cases, goods may become damaged during transport. If you have received a damaged item, please contact us by e-mail at service@platinum.com, quoting your order number/customer number and a picture of the goods/packaging, so that we can discuss how to proceed.

Please do not dispose of the damaged item until you have received a response from us.