Frequently Asked Questions

Here you will find answers to questions asked to our customer service, practical tips for feeding your dog with PLATINUM dog food prepared with FSG and for feeding your cat with MeatCrisp from the Freshmeatdryer.

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Cat Food

Our MeatCrisp Kitten is a dry food specially designed for the needs of growing cats. We recommend feeding with our kitten food until the kitten is one year old and then switching directly to the adult food.

MeatCrisp is available in 400g-, 1,5kg- and 3kg-Beutel.

Due to the variety and complexity of diseases, please contact our veterinary customer care directly to discuss this matter: 0800 2283663 (Germany and Austria) or from abroad on + 49 6721 30593-0.

Even the highest quality food cannot be used if it is not eaten. There may be many reasons why your cat refuses food. For further feed advice, please contact our free advice line on 0800 2283663.

Our MeatCrisp is available in chicken and fish flavours. To test your cat's acceptance of MeatCrisp, we would be happy to send you a free sample. You can apply for this directly online using our taster postal form.

Our MeatCrisp cat food is characterised by its very high fresh meat content (at least 82% fresh meat), as well as its preparation method, which takes advantage of low temperatures and circulating air in the fresh meat dryer to preserve the natural micronutrients and amino acids of the fresh meat. This fulfils your cat's natural nutritional requirements. Our unique preparation method preserves the natural fresh meat flavour, resulting in a high level of acceptance of our food. Your cat will love MeatCrisp — we're sure of it! That's why we offer a 100-day money-back guarantee. Find out more at https://www.platinum.com/en/Money-Back-Guarantee/

To avoid loss of flavour, please store MeatCrisp in the original bag. The integrated hook-and-loop fastener allows it to be easily and securely closed again and again in an airtight manner.

To avoid contamination with parasites or germs, we advise against decanting into other containers.

The phosphorus content in MeatCrisp is 1%.

MeatCrisp can be kept unopened or opened for up to 18 months after production, and should be stored in a dry place and in the original bag. All information on the minimum shelf life of PLATINUM dry food can also be found on the product packaging.

Our MeatCrisp kitten food is a dry food specially designed for the needs of kittens and growing cats. We recommend feeding our kitten food until the kitten is one year old and then switching directly to the adult food.