Our many years of experience and the enthusiasm of our customers for PLATINUM complete food make us certain: you too will be won over by PLATINUM. Give it a try.
If, for any reason - even in the absence of acceptance -, you are not satisfied with PLATINUM complete dog food or cat food, we offer you a 100 % money-back guarantee in the first 100 days after your purchase. The period for the calculation of the guarantee period starts from the date of invoice. The geographic scope of guarantee protection is restricted to the countries Germany, Austria, Belgium and the Netherlands.
In case of a guarantee claim, please solely contact us (PLATINUM GmbH & Co.KG, Am Ockenheimer Graben 23, 55411 Bingen, Germany) by phone: 0800 3643663 (dog food), 0800 2283663 (cat food) for Germany, Austria, the Netherlands or +49 6721 30593-0 for Belgium.
Just ring us and we will collect the open food pouch or jar or bottle and any unopened items free of charge. We will reimburse the full purchase price.
Please notice that we are not able to repay the delivery costs if you are returning the goods by yourself.
This guarantee does not limit your legal rights against us from the concluded purchase contract. Possible existing statutory warranty rights against us are unaffected from this guarantee promise. Therefore, this guarantee does not violate your statutory rights, but rather extends your legal status. If the purchased item is deficient, you can contact us within the scope of the statutory warranty in any case, regardless of whether a guarantee claim exists or the guarantee is used.