Frequently Asked Questions

So that you don't have to place an order every time or, even worse, your four-legged friend might be sitting in front of an empty bowl, we take the work off your hands: you tell us the interval and how much PLATINUM pet food you need, and we will deliver it promptly to your desired address, be it your home or another delivery address. And, as a side benefit, you not only save time but also money: You receive a 2% price advantage on every order!

You have numerous options:

1. Items: You can add or remove items and adjust their quantities.
2. Delivery address: You can change the delivery address. However, the delivery country cannot be adjusted due to different value-added tax rates.
3. Pause subscription: You can pause your subscription at any time to reactivate it later.
4. Change delivery interval: You can adjust the delivery interval as needed.
5. Cancel Subscription: You can cancel your subscription at any time without stating reasons or other conditions.
6. Postpone delivery: You can reschedule the next delivery to any day up to 10 weeks in the future. Note: For delivery dates falling on a Saturday, Sunday, or holiday, the delivery will be made on the previous business day (Monday - Friday).
7. Change payment method: You can see the currently selected payment method for all your subscriptions and change it at any time. The following payment methods are available: Direct Debit, PayPal, Credit Card. However, a change in the payment method only applies to deliveries made after the change in the payment method.

In conjunction with a subscription order, the following payment methods are available: Direct Debit, PayPal, Credit Card.

The delivery country cannot be adjusted due to different value-added tax rates. If you want to change the delivery country, you will need to end the existing subscription and create a new one with the corresponding delivery country.

Yes - after registration registered breeders will receive a breeder price list with special conditions. These conditions are also stored in your online shop account, so that you can also see the prices valid for you after logging into the online shop.

As part of our breeder conditions, we provide starter boxes free of charge for our actively ordering breeders who feed and raise their kittens with PLATINUM cat food.

You can request the starter box directly using our form.

You are welcome to register as a breeder directly via our form.

MeatCrisp is a complete food, so is suitable for pregnant and lactating cats. However, due to the higher energy and nutrient requirements, the quantity should be adjusted accordingly and Adult or Kitten varieties should be used.

In order to be able to advise you individually, please contact our breeder advisory service or our vet:

E-mail: zuechter@platinum.com

E-mail: tierarzt@platinum.com

Free service number: 0800 2283663

Our starter-boxes include two 400g bags of dry feed (1x Kitten Chicken, 1 x Kitten Fish), a magnet and information leaflets.