Frequently Asked Questions

Fit-Bits and Click-Bits have a shelf life of 18 months, both open and closed.

All information on the minimum shelf life of PLATINUM snacks can also be found on the product packaging.

Thanks to its balanced ingredients, PLATINUM dog food is sufficient as a complete diet. Tailored to the needs of a healthy dog, our food prepared with FSG contains all the important minerals, trace elements, and vitamins your dog needs. PLATINUM dog food is also characterised by its high fresh meat content.

Puppies in particular need sufficient energy and more protein in the first few months of their life to ensure healthy growth and development.

In principle, a change is possible at any time. Different varieties can also be fed on the same day. However, we recommend feeding the opened bag first. In addition a selection in the bowl should be avoided, especially during the change phase to Platinum or if there are known intolerances.

The dry food can be kept unopened or opened after production for 18 months until the best-before date. The wet food can be kept unopened for 36 months and can be stored in the refrigerator for up to 3 days after opening.

All information regarding the minimum shelf life of unopened PLATINUM food can also be found on the product packaging.

Compared to conventional dry food, which is mainly made from meat meal, dog food prepared with FSG requires at least 70% fresh meat (muscle meat) to make PLATINUM dry food. There is a big difference between meat meal and fresh meat. Compared to fresh meat, meat meal is significantly inferior, as it is only produced after repeated heating under high pressure. As a result, meat meal has fewer nutrients, a higher ash content and lower protein digestibility than fresh meat. We know from cooking that meat juices and meat fat are what make a roast dinner a treat — which is why we don't prepare our Sunday roast with meat meal. Thanks to the process of cooking with FSG, PLATINUM dry food is completely free from attractants, flavourings, colourings, odours, and flavour enhancers.

Every dog is originally descended from wolves, the digestive tract is designed for meat. Our kibbles are designed in such a way that they can be absorbed easily by any breed from the Chihuahua to the Great Dane and they satisfy the needs of all breeds equally.

Healthy senior dogs can continue to be fed with PLATINUM, as our food is very easy to digest and the ingredients it contains are of very high quality. Please note, however, that a dog's metabolism decreases with age and the amount of food should be reduced if necessary. However, if your senior dog has special dietary requirements and a reduction in the amount of food is not enough to maintain its weight, we recommend that you switch to special senior food.

Our subsidiary PLATINUM VETACTIVE offers senior dogs nutrition that is tailored precisely to their needs.

If your dog is diagnosed with a disease in old age, we recommend an individual consultation with our veterinary department.

To avoid causing problems in the puppy learning to produce the important substances contained in the extract on its own, they should not be supplied in the food in the first 3 months.

If you want to offer your dog a little variety, you can easily switch between all types of PLATINUM food. It does not matter whether you give wet food in the morning and dry food in the evening or vice versa. A combination of wet and dry food in one meal is also possible, as both forms of feeding have the same digestibility with PLATINUM.